Complimentary Insured Shipping on Original Works • Worldwide Express Delivery

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Shipping & Return Policy

Shipping, Delivery, Return and Refund Policies for iamravone.com

Every piece created at iamravone.com—from delicate original charcoal portraits to archival prints and instant digital studies—is handled with the highest standard of care. Please review our shipping practices, delivery timeframes, and refund terms below.

Part 1: Shipping & Delivery Policy

1. Order Processing Times

  • Digital Downloads: Delivered instantly upon verified checkout via an automated download email and on-screen receipt link.
  • Fine Art Prints: Printed on archival media and inspected for tonal accuracy. Dispatched within 3 to 5 business days.
  • Original Fine Artworks: Original charcoal and mixed-media works are treated with professional protective fixative, layered with acid-free glassine paper, and packed between rigid structural boards or wooden crating. Dispatched within 5 to 7 business days.
  • Custom Commissions: Dispatch dates are scheduled individually and depend on creation and drying times.

2. Shipping Methods, Tracking & Insurance

  • Domestic Orders (India): Shipped via trusted courier services (India Post Speed Post, Blue Dart, DTDC, or equivalent) with full tracking. Typical transit time is 3–6 business days post-dispatch.
  • International Orders: Shipped via premium international air couriers (DHL Express, FedEx, or India Post EMS). International transit times generally range between 7–15 business days depending on customs clearance.
  • Tracking Notification: A tracking number is emailed automatically once your package has been dispatched.
  • Transit Insurance: All high-value original drawings are insured against loss or severe structural transit damage.

3. Customs, Duties & Import Taxes (International Deliveries)

  • International shipments may be subject to import taxes, value-added taxes (VAT), and customs clearance fees imposed by the destination country’s government.
  • All import taxes, duties, and handling surcharges are the sole responsibility of the recipient. iamravone.com is not responsible for international customs delays.

Part 2: Return, Refund & Cancellation Policy

1. Digital Downloads (Wallpapers & Digital Scans)

  • Due to the irreversible delivery nature of digital goods, all digital sales are strictly final and non-refundable.
  • If a file is corrupted or you experience difficulties downloading your purchase, please contact hello@iamravone.com with your order ID, and a replacement link will be generated promptly.

2. Original Artworks

Because original drawings are unique, irreplaceable hand-made works:

  • Return Window: Requests for returns must be submitted within 7 calendar days of confirmed delivery.
  • Eligibility: To qualify for a return, the artwork must be in its original, pristine condition, with no handling marks, bends, smudges, or framing alterations.
  • Return Shipping & Packaging: The buyer must package the artwork using the exact original protective materials (glassine barrier, rigid outer boards/crate) and return it via a tracked, fully insured shipping service. The buyer assumes responsibility for return freight costs and any damage incurred during return transit.
  • Inspection & Refund: Once received and inspected in the studio, the artwork purchase amount (excluding initial shipping fees) will be refunded to your original payment method within 5–7 business days.

3. Archival Fine Art Prints

  • We offer a 14-day return window from confirmed delivery for standard catalog prints.
  • Prints must be returned unused, unframed, and uncreased in their original rigid tube or box.
  • The customer is responsible for return shipping costs. Once verified in original condition, a refund will be processed minus original shipping charges.

4. Custom Portrait Commissions

  • Bespoke custom portraits involve dedicated manual drafting hours and materials specific to your project. All deposits and final commission payments are strictly non-refundable.
  • Progress photos and milestones are reviewed prior to final dispatch to ensure complete client satisfaction before shipment.

5. Damaged or Defective Deliveries

In the rare event an item is damaged during transit:

  1. Notify us within 48 hours of delivery at hello@iamravone.com .
  2. Attach clear photographs showing:
    • The damaged external packaging/box.
    • The shipping label.
    • The damaged areas of the artwork or print.
  3. Resolution:
    • For Prints: A complimentary replacement print will be expedited immediately.
    • For Original Artworks: We will initiate an insurance claim with the courier and arrange for repair, partial restoration reimbursement, or a full refund depending on the assessment.

Need Assistance?

For order support, returns, or tracking inquiries: Email: hello@iamravone.com Website: iamravone.com